Support
Where to write when something will not play, and what you can fix in a minute without waiting for an answer.
Updated {{DOPLNIT: datum účinnosti}}
This is a translation. The Czech version of this document is the binding one; in case of any discrepancy, the Czech wording prevails.
Meditee is operated by {{DOPLNIT: obchodní jméno}}, Company ID (IČO) {{DOPLNIT: IČO}}, registered office at {{DOPLNIT: sídlo}}. There is no call centre behind the app — the person who wrote it reads and answers the mail.
1. Where to write
| About | Address | We reply |
|---|---|---|
| Anything about the app, ideas, complaints | {{DOPLNIT: kontaktní e-mail}} | within 2 working days |
| Personal data, account deletion, a copy of your data | {{DOPLNIT: e-mail pro osobní údaje}} | within 30 days, usually at once |
| Subscriptions, payments, complaints about defects | {{DOPLNIT: kontaktní e-mail}} | within 2 working days; defect complaints within 30 days |
| Becoming a creator | {{DOPLNIT: kontaktní e-mail}} | within 2 working days |
You can also write from inside the app: Account → Support. Pick a topic, write the message and send it; it reaches us together with your account e-mail so we know where to reply.
Postal address: {{DOPLNIT: poštovní adresa pro podporu}}. We have no phone line — everything goes through e-mail so there is a record we can go back to.
2. Common things you can fix yourself
- Music will not load: check your connection, then close and reopen the app — the catalogue is fetched again.
- I want to listen without internet: Settings → Offline → Download. It downloads the whole library of tracks and the sleep sounds, and Meditee then plays on a plane too.
- Playback stops when the screen goes off: on iPhone, add Meditee to the Home Screen in Safari (Share → Add to Home Screen) and launch it from there. In a browser tab the system sometimes pauses background playback, not us.
- The reminder does not arrive, or arrives when I do not want it: Settings → Reminder. It is optional and off by default, and your browser has to keep the notification permission.
- I want a different language or a dark appearance: Settings → Language and Settings → Appearance.
- I forgot my password: write to {{DOPLNIT: kontaktní e-mail}} from your account address and we will get you back in. If you signed up with Google or Apple, sign in with the same button you used the first time.
- Cancelling a subscription: in the subscription settings of your Apple ID or Google account. We cannot see it and cannot cancel it for you.
- Deleting an account: the whole procedure is on the Deleting your account page.
3. When you report a bug
What helps us most:
- what you were doing and what happened instead,
- where — web, Mac, iPhone,
- which browser or system version you have,
- whether it can be reproduced.
A screenshot is welcome. We will never ask you for your password.
4. If you are not happy
Write to us and we will try to sort it out. If we cannot agree, consumers can turn to the Czech Trade Inspection Authority (coi.cz), the out-of-court body for consumer disputes, or to the European online dispute resolution platform.
Data protection is supervised by the Czech Office for Personal Data Protection (uoou.cz).